Webinar Recap: How Epay Manager and Automation Are Tackling Broker Fraud

On October 3rd, FreightCaviar and Epay Manager hosted a LinkedIn Live featuring Clayton Griffin, EVP & Chief Strategy Officer at OTR Solutions, FreightCaviar’s Paul-Bernard Jaroslawski, and Reed Loustalot of Truck Parking Club.

Gone Phishing: Broker Fraud Exposure At An All Time High | LinkedIn

Join us on Oct. 3rd at 10 AM CT / 11 AM ET for the second-ever FreightCaviar LinkedIn Live. Paul and Reed will chat with Clayton Griffin, EVP & CSO of OTR Solutions, about the rising fraud targeting freight brokers inboxes. We’ll also host a meme contest (with a chance to win exclusive FreightCaviar merch) and a live Q&A session.

LinkedIn

The session focused on the alarming rise in broker fraud, the vulnerabilities faced by freight brokers, and how automation, particularly through Epay Manager, is helping to mitigate those risks. Here’s a recap of the key takeaways.

Key Challenges in Broker Fraud

The webinar highlighted how 91% of phishing attempts occur through emails, posing a major threat to brokers who rely heavily on email-driven back-office workflows.

Clayton explained how fraudsters know the vulnerabilities in these workflows, emphasizing the importance of securing back-office processes. “Most broker back-offices are reliant on operating out of an inbox,” Clayton noted, underscoring how this outdated system leaves companies exposed to phishing attacks and fraud.

“Email phishing attacks can lead to serious issues, such as ransomware, extortion, compromised customer data, loss of customer trust and business partnerships, and much more.”

Automation as the Solution

The conversation shifted to how back-office automation can systematically block fraudsters before they gain access. Clayton discussed how Epay Manager offers a proactive approach by automating invoice collection, document management, and carrier payments through a centralized platform. Rather than relying on emails, brokers can manage their entire back-office in a controlled environment.

With Epay Manager, companies can “systematically block fraudsters from ever entering your back-office ecosystem” – instead of catching them once they’re already inside like other AI solutions attempt to do. 

With over 200,000 carriers, brokers, and factors using the platform, Epay Manager has proven to be a powerful tool for eliminating inefficiencies and fraud risks in the freight industry.

Interactive Moments: Meme Contest & Q&A

The webinar also featured a meme contest to lighten the mood around the serious topic of broker fraud. Here’s a look at some of the entries: 

The best have a complete Epay Manager Freight Broker Starter Pack headed their way.

The core message of the webinar is that automation is the future of fighting fraud in the freight industry. By adopting a proactive, systematic approach, brokers can not only streamline their operations but also safeguard their business from fraudsters.

If you missed the live session, you can watch the recap here. Then sign up for a demo with Epay Manager to learn more about how their platform can revolutionize your back-office operations. 

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