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This achievement is credited to their partnership with Happyrobot.ai, an AI dispatcher technology provider, and Transport Pro, a transportation management system (TMS).
Circle Logistics announced that they have completed over 100,000 AI-driven calls in its operations. This achievement is credited to their partnership with Happyrobot.ai, an AI technology provider, and Transport Pro, a transportation management system (TMS).
Andrew Smith, SVP at Circle Logistics, Inc., shared several outcomes from integrating Happyrobot.ai and Transport Pro into their operations:
Smith emphasized the importance of having an AI and RPA (Robotic Process Automation) strategy, stating that it is essential for companies to remain competitive in today’s market. He added that Circle Logistics plans to scale the use of AI significantly, projecting to handle 5-10 times the current volume of AI-driven calls next year.
Pablo Palafox, co-founder of Happyrobot.ai, expressed excitement about the achievement, stating, "It's been such a pleasure working with the Circle Logistics, Inc. and Transport Pro teams to make this a reality! Next milestone: 1 million AI calls!"
Of course, robot dispatchers engaging in freight negotiation drum up interest, we've written about happyrobot in the past, so here's a rundown of some reactions to this latest news:
Sandy Cahill, CEO at Cahill Consulting, praised Smith, saying, "You've always been the guy looking for trends (and implementing them) that help make Circle the best it can be."
Other industry professionals joined the conversation, with many showing interest in the potential of AI-driven operations. A Senior Manager at Target, engaged in a detailed discussion with Smith about the nuances of AI’s role in rate negotiations.
Sources: Andrew Smith of Circle Logistics/LinkedIn
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