Estes Express Lines, a leading Richmond-based LTL carrier, recently found itself grappling with a severe IT infrastructure outage. While initial details were vague, a later update confirmed the root cause to be a cyberattack.
Despite the disruptions, Estes has maintained operational integrity, with terminals and drivers diligently ensuring freight delivery. However, the technology glitch has posed difficulties for customers, with online tracking systems down, leading to an influx of queries on their social media channels.
Notice from Estes' social media channels confirming the cyberattack.
Customers have raised concerns regarding order deliveries.
Others seek clarification on communications and pick-up schedules. Estes' responses, while consistently courteous, reiterate the limitations imposed by the outage.
We apologize for the inconvenience. With the outage in our online tracking system, we are unable to track and trace freight currently, but our Operations team is working diligently to deliver your freight.
This attack comes after Estes Express made a notable strategic move by winning a $1.3 billion stalking horse bid for the shipping terminals of the bankrupt trucking company, Yellow.
- Cargo insurance is up 25% - Commercial Auto is up mid teens - Contingent Auto.. up 20% - Cybersecurity… don’t even ask 🤯 …. And this won’t help…https://t.co/f2uBn8ZV6J
Hi! I'm Adriana and I've been working for FreightCaviar as Head Writer for a little over a year now. Some of my favorite topics to cover are FreightTech, Green Freight, and nearshoring/reshoring.
