Why AI Accuracy Isn’t Optional in Freight Automation

If your automation tool isn’t hitting 98%+, it’s not saving you money—it’s costing you.

Why AI Accuracy Isn’t Optional in Freight Automation

The freight industry has never been more eager to integrate automation into everyday operations. From quoting to order entry, AI is being pitched as the next leap in efficiency. But the truth is more nuanced. Automation that works 80% of the time doesn’t solve your workflow—it becomes another variable to manage.

To explore what freight professionals really expect from automation, we ran a poll on Freight Caviar’s LinkedIn page. The question was simple: How accurate is “good enough” for freight ops automation?

Nearly 40% of respondents said 98% or higher. Another 15% said 95–97%. Only a quarter accepted anything less than 90%. The takeaway? Expectations are high—and they should be.

​When 80% Accuracy Means 20% Risk

AI that works most of the time may sound helpful. But in freight, that remaining 20% is where the problems live.

  • A misquoted lane
  • A missed pickup time
  • A booking error that kills a load

These aren’t harmless errors, they're lost revenue, lost customers, and preventable damage. Levity, for instance, claims a different standard, 98%+ accuracy across quoting and order entry.

Why does that matter?

  • At 80% accuracy, 1 in 5 transactions needs human correction.
  • At 98%+, you drastically reduce rework, exceptions, and missed loads.

This isn’t just about trust in the software. It’s about real-world efficiency, where less time is spent fixing AI and more time is spent moving freight.

​The Real Cost of Getting It Wrong

In a high-volume environment, even small errors compound quickly. Here’s a scenario:

A 2% invoicing error rate on $1.5 million in monthly freight spend amounts to:

  • $30,000 per month in potential leakage
  • That’s $360,000 annually in preventable losses

When AI systems fall short on accuracy, teams end up doing the work the software was supposed to replace, costing both time and trust. Common fallout from errors includes:

  • 30 to 60 minutes of manual follow-up per issue, often involving auditing, documentation review, and cross-team coordination.
  • Delays in payment processing, straining carrier relationships and impacting service reliability.
  • Incorrect quotes that can result in lost business when shippers turn to faster, more accurate competitors.
  • Missed shipment updates that trigger a flood of check calls, status emails, and unnecessary customer service escalations.

If your team still has to manually Q&A, or babysit, every quote or email the AI produce, what’s really being automated?

​AI Should Be Invisible...Because It Works

The best automation tools are the ones your team forgets about not because they’re irrelevant, but because they just work.

What sets Levity apart, according to users, is its freight-specific design. Instead of bolting generic AI into TMS systems, it was built to interpret rates, documents, and booking flows from the ground up.

Teams using Levity report:

  • Fewer manual reviews
  • Cleaner handoffs between systems
  • Time returned to reps for actual selling or dispatch

Before assuming your current automation tools are performing well, ask:

  • Do I know my vendor’s actual accuracy rate?
  • Are reps still cleaning up behind the system?
  • Is quoting speed actually improving—or just shifting the workload?

If you can’t answer these questions with confidence, it may be time to benchmark. And furthermore, maybe it’s time for a change.

​Where AI Delivers and Where It Shouldn’t Fail

Not every function needs perfection. But quoting, order entry, track-and-trace? These are high-frequency, high-impact processes. Errors here don’t get noticed, they get escalated.

Levity was designed to run these workflows in the background, pulling from real-time data, TMS systems, and email chains without constant oversight.

There’s no value in having automation if you have to babysit everything you are doing. If your AI tool is operating at 80%, you’re still doing 20% of the work and possibly redoing the rest.

That’s why Levity’s model is built around freight workflows with freight-level precision. Because in this industry, “almost right” is just another word for wrong.

Interested in what 98%+ looks like in action? Learn more at Levity.ai.


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